Client Policies

Booking Appointments

The Centre for Writers uses a scheduling software which allows you to book, reschedule or cancel appointments online from any computer at any time.
Each appointment is 30 minutes, and appointments start every half hour. You can book a maximum of two appointments per week using the online schedule: they may be split appointments or back-to-back.
If you exhaust your two booked appointments but still need to see a tutor, you can drop in at anytime during operating hours to see if a tutor is free to meet with you.
The number of drop-in appointments is unlimited. You can book appointments up to three weeks in advance. The schedule will be visible to you for the current week plus the next two weeks of the term.

Cancelling Appointments

If you are unable to attend an appointment, you must cancel that appointment prior to the start time.
You can cancel and/or reschedule appointments using the online system or by phoning the Centre for Writers at 780.492.2639.

You will be considered a 'no-show' if you are more than 5 minutes late for a scheduled appointment. 

Once you miss TWO booked 30-minute appointments in a semester (without cancelling ahead of time) the Centre for Writers will revoke your user privileges for the remainder of that semester.

General Rules

You will be required to show your ONEcard to the person at the front desk when you check in so we don't give your appointment to someone else by mistake.

Only the people whose names on their ONEcard match the names on the appointment schedule will be able to receive help from our tutors.

If you are in a group project, the person who booked the appointment AND all the people who wrote the paper must be present for the appointment.

Late Arrivals

You are responsible for being on time for your appointment. If you are more than 5 minutes late for a scheduled appointment, you risk losing the entire appointment time. If the next client shows up early, or a client walks in, the tutor will start that client’s appointment, and you will be considered a 'no-show'.

Cell Phones and Pagers

Please turn off your cell phone or pager while you are in the Centre for Writers out of courtesy to the tutors and to other clients. 

Appointment Locations

Tutoring appointments will only take place in the Centre for Writers office in Room 1-42 Assiniboia Hall and in the TELUS Centre. You are not allowed to ask your tutor to meet you elsewhere on campus. 

Documents that Centre for Writers Tutors Will NOT Read

The Centre for Writers cannot assist you with take-home exams, legal documents, or assignments written in a language other than English. You are not permitted to ask a tutor to read over or comment on a draft written by someone else (e.g. a classmate, friend or relative). The tutor will only read over a draft and offer feedback if the author of that work is present, and intending to represent that work as their own. 

Requests for Editing and Proofreading

The Centre for Writers is not an editing service. Your tutor will not proofread or edit your paper for you or make corrections on your paper. You are responsible for marking edits on your paper and for writing down your tutor’s comments. The Centre for Writers does not accept assignments or thesis drafts sent via e-mail. You must make an appointment to meet with a tutor in person. There are organizations which can assist students in finding a professional editor. The Centre for Writers is not affiliated with any editors’ association and cannot recommend any one specific editor. 

Requests for Outside or After-Hours Tutoring

The Centre for Writers tutors will not work with you outside of their scheduled hours or offer tutoring or editing services to you outside of the Centre for Writers office. Centre for Writers tutors will not answer individual questions over the phone or through e-mail. C4W tutors will not edit your work for pay. The C4W will not give out tutors’ personal contact information, and you are not allowed to e-mail tutors directly to discuss appointments or ask questions. The University of Alberta offers an online registry of private academic tutors; also, students will often advertise paid tutoring services on campus bulletin boards. The Centre for Writers is not affiliated with any paid tutor registry and will not recommend any one specific tutor.

Business Hours:

Monday: 11-6

Tuesday: 12-6

Wednesday: 11-6

Thursday: 11-6

Friday: 11-3

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